SmartCall is an integrated single box solution including IVR, agent scripting tool, automatic inbound call distribution with skill-based routing, outbound dialing, voice logger and voice mail, agent monitoring, training and conferencing, SMS, web call, fax, e-mail management, database connectivity, speech recognition & TTS. The solution helps companies enhance customer facing business processes and seamlessly extend those processes beyond the contact center by integrating and handling phone, fax and even e-mail. The solution addresses both company-customer interaction management and contact center agent performance besides real-time unified communication at a contact center. The solution is structured through flexible modules to enable easy customization and reduced cost of ownership. The unified system can operate on Linux and Windows and it supports Dialogic® Host Media Processing. Bay Talkitec's rich experience in this space provides it with unparalleled insights into the real industry needs which is built into the offering.
Functionality- Call handling
- Service manager
- Call Recording on demand.
- Voice Mail manager
- E-mail manager
- SMS manager
- FAX manager
- Agent manager
- Help Desk
- Services
- Financial Institutions
- Telecom
- Distribution
- Travel / Hospital
- Stock market
- Transport
- Highly Scalable and Reliable
- Low Capital Investment
- E-mail and Web Management
- Recording Facility in all the channels
- Multimedia blended for agents
- IVR on every channel
- Database Connectivity Support
Bay Talkitec Video Platform is an excellent platform for Mobile Marketing. Ideal platform to do interactive marketing. We take mobile video marketing to the next level.
Using Bay Talkitec Video Platform, service providers and content owners can publish videos via our unique video portal. Users can access the video via 3G video call or WAP/GPRS. This is an ideal platform for content media companies to publish and distribute content. read more